Return & Exchange Policy
At The Bold Spirit, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, please review our return and exchange policy below.
- If there were any size discrepancies, the images of the product along with the size measurement should be provided to check with our production team.
- Kindly Please unbox the package carefully. If the package was damaged while opening it with the scissor or any other sharp object, refunding will not be possible unless we have the unpacking video or the images of the courier cover.
- If you have noticed any damage on the package while receiving it from the courier, kindly mention the damage in the remark while signing. This will help us in claiming the refund from the courier service.
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Eligibility for Returns & Exchanges:
- Items must be returned within 05 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Custom or personalized items are not eligible for returns or exchanges unless they are defective or damaged.
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Non-Returnable Items:
- Gift cards
- Final sale items
- Return Process:
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Initiate a Return:
- Email our customer service team at operations@theboldspirit.com with your order number and reason for return.
- Receive Return Authorization:
- Our team will provide you with a return authorization number and detailed instructions.
- Ship Your Return:
- Pack the item(s) securely in the original packaging, if possible.
- Include the return authorization number and a copy of your receipt.
- Ship the return package to the address provided by our customer service team.
- Refund Processing:
- Once we receive and inspect your return, we will process your refund.
- Refunds will be issued to the original payment method within 7-10 business days.
- Exchange Process:
- Initiate an Exchange:
- Email our customer service team at operations@theboldspirit.com with your order number, the item you wish to exchange, and the new item you want.
- Receive Exchange Authorization:
- Our team will provide you with an exchange authorization number and detailed instructions.
- Ship Your Exchange:
- Pack the item(s) securely in the original packaging, if possible.
- Include the exchange authorization number and a copy of your receipt.
- Ship the exchange package to the address provided by our customer service team.
- Processing Your Exchange:
- Once we receive and inspect your exchange, we will send out the new item(s) and provide you with a tracking number.
- Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us immediately at operations@theboldspirit.com with photos of the damage and your order number.
- We will arrange for a replacement or refund, including shipping costs, as quickly as possible.
- Shipping Costs:
- Customers are responsible for return shipping costs, except in cases of defective or damaged items.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Contact Us:
- If you have any questions or concerns about our return and exchange policy, please contact us at operations@theboldspirit.com. Our customer service team is here to help!
Thank you for shopping with The Bold Spirit. We appreciate your business and strive to provide you with the best service possible.